Agency Relations Associate
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Reports to: Agency Relations Manager- Eastern Zone
Schedule: Mon – Friday 8:00a – 4:00pm; unless attending AmeriCorps events or meetings. (40 hrs./week)
Schedule may include some evenings or weekends to support special events.
Position Summary: The Agency Relations Associate provides support to the Agency Relations team in the areas of compliance, communications, and special projects. Great attention to detail, writing and editing skills, and strong communication are essential to this role. The Agency Relations Associate performs a variety of duties related to boosting partner agency capacity, supporting compliance across the network, and strengthening communication with and among our partner agencies. The Agency Relations Associate will be called upon to work with partners across the network. The Agency Relations Associate will create the monthly e-newsletter for partner agencies, support in continued updating of agency documents, and support Community Markets, Mountain Community Insights and network of partners.
Oversight of other Persons/Positions:
Supervise volunteers and volunteer groups on and off site.
Principle Activities & Responsibilities: The Agency Relations Associate will meet weekly with the Agency Relations Manager- Eastern to define a work plan; however, the duties listed below encompass the core responsibilities of the position. This position will receive regular direction and assignments from the Director of Agency Relations, Agency Relations Manager, Agency Relations Coordinator, and Community Markets Manager.
Zone Support (50%)
The Agency Relations Associate would support the Agency Relations Managers with outreach and support to all Partner agencies. This includes working with the ARMs to help solve agency challenges and strengthen relationships, help aid agencies with compliance, support agencies with capacity building, and assist with county collaboration.
Duties will include:
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Train and track partners agencies to maintain up-to-date Food Safety Training
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Assist ARM with agency site visits & compliance monitoring
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Help assess agency growth opportunities and build upon:
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Agency leader succession planning
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Agency policy building
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Agency volunteer support and growth
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Agency Nutrition Works participation
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Attend community collaboration meetings to learn about work being done in network to address food insecurity
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Support the annual Partner Agency Conference planning and event functions.
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Work with Community Markets to provide added support and value to distributions
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Work with Mountain Community Insights to conduct neighbor surveys and implement the MCI platform
Compliance and Administrative Duties (30%)
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Assist in updating our systems with accurate partner contact information and hours of operation
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Support the coordination of the monthly compliance monitor meetings (agenda development, note taking, coordinating logistics, prepping for meetings)
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Audit partner agency accounts for up-to-date and accurate documentation in preparation for the Feeding America audit
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Support the Thermo Fisher donation program
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Create the monthly news letter
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Assist in onboarding new partner agencies and setting up new agency accounts
Communications (10%)
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Create and manage the monthly Partner Agency Newsletter
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Refresh Partner Agency website content to include nutrition education, develop digital recourses, and check for consistency and accuracy
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Support development of the MANNA Partner Agency Manual by attending Partner Agency
Distributions and assess best practices
Special Projects (10%)
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Offer logistical coordination support for the Partner Agency Conference
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Offer logistical coordinator support for the Partner Advisory Council
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Offer logistical coordinator support to Zone Meetings
Overall:
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Participates in Department, All Staff, and Special Event meetings during term of service.
Qualifications:
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Understands and is committed to MANNA's mission
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Must possess a current drivers’ license and reliable personal transportation along with a clean MVR for insurability (regular travel within the 16-county service area is necessary in this position)
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Demonstrated proficiency in computer operations including full Microsoft Office Suite. Intermediate level Excel skills are highly preferred
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Strong analytical and problem-solving skills
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Effectively able to communicate with all constituencies including; staff, volunteers and the public
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Possesses the ability to coordinate groups of volunteers in an organized fashion and is comfortable and demonstrates confidence speaking in front of groups
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The ability to effectively serve as part of a team, is a self-starter, and is able to respond quickly to changing requirements
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Has a consistent positive attitude, and a desire to learn the inner workings of a non-profit organization
Working Conditions: This position works in both an office and warehouse setting that can be at times, hot or cold depending on the season. The position may require the operation of appropriate load handling equipment such as pallet jacks; training provided. This can be a fast-paced hands-on physical work environment. The noise level in the work environment is moderate to moderately loud within the Warehouse.
Physical Demands: Position requires the ability to frequently lift and transport 40+lbs, the ability to operate appropriate load handling equipment such as pallet jacks. This includes pushing and pulling of product throughout the warehouse. While performing job duties this position regularly requires the ability of hands to finger, handle or feel; reach with hands and arms; and talk or hear. This position is frequently required to stand; walk; and stoop, kneel, or crouch. The individual is occasionally required to sit and climb or balance. The employee must regularly lift and move objects as described above. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.