AmeriCorps Member – HR Capacity Building Specialist

AmeriCorps Capacity Building Department: Human Resources Supervisor: HR Director

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Position Summary

The AmeriCorps HR Capacity Building Specialist will support the Human Resources team in strengthening internal systems, improving recruitment processes, and assisting with onboarding and staff support functions. This role will help expand the organization’s HR capacity by assisting with administrative and coordination tasks that improve efficiency and allow HR leadership to focus on strategic initiatives.

The AmeriCorps member will gain hands-on exposure to nonprofit human resources practices including recruitment support, onboarding coordination, HR data tracking, training materials development, and general HR administrative support.

 

Essential Service Activities

Recruitment & Hiring Support

• Post job openings on UKG, job boards, nonprofit career sites, and internal platforms.

• Assist with maintaining accurate and updated job descriptions by coordinating revisions with department directors.

• Conduct basic pre-screening of applicants using established criteria and forward qualified candidates to hiring managers.

• Schedule interviews and coordinate communication between candidates and hiring managers.

• Maintain applicant tracking records and recruitment documentation.

• Assist with preparing interview materials and candidate evaluation templates.

 

Onboarding & New Hire Support

• Assist in preparing onboarding materials and welcome packets for new employees.

• Support HR staff with onboarding scheduling and orientation coordination.

• Assist with collecting required onboarding documentation.

• Help enroll eligible new hires in employee benefits under HR supervision.

• Maintain onboarding checklists and ensure documentation is complete.​

 

HR Administrative Support

• Answer incoming HR phone calls and voicemails and direct inquiries to the HR Director or HR Manager as appropriate.

• Monitor HR@HomewardBoundWNC.org email inbox and route messages if needed.

• Maintain organized electronic personnel files and HR documentation.

• Assist with preparing HR forms, templates, and informational documents.

• Provide general administrative support to HR leadership.

 

HR Data & Metrics Support

• Assist in collecting and compiling HR metrics such as recruitment timelines, applicant volume, onboarding completion rates, and training participation.

• Help maintain HR tracking spreadsheets and internal reports.

• Assist with preparing data summaries for internal HR reporting.

 

Training & Staff Support

• Assist in creating and updating training materials and PowerPoint presentations for new employee orientation.

• Support HR staff in organizing training sessions and tracking participation.

• Help update internal HR resources such as guides, checklists, and training documentation.

 

HR Process & Capacity Support

• Assist in maintaining HR templates including job descriptions, onboarding checklists, and internal forms.

• Help improve organization of HR digital resources and internal documentation.

• Support small projects that improve HR processes, efficiency, and accessibility of information.

• Assist HR leadership with special projects that increase the organization’s operational capacity.

• Helping with creating and implementing practices to improve employee engagement, retention and decrease turnover.

• Assisting the HR team to become more engaged with staff in the field to build rapport and evaluate ways to improve workplace culture.

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Learning Opportunities

Through this service position, the AmeriCorps member will gain exposure to:

 

• Nonprofit human resources operations

• Recruitment and onboarding processes

• HR data tracking and reporting

• Workplace training development

• HR systems and documentation practices

• Develop hands-on experience in building rapport and engaging with staff in a mon profit setting.

• Explore and contribute to strategies that enhance workplace culture

• Participate designing and implementing initiatives to improve employee engagement

• gain practical experience in initiatives aimed at reducing turnover

• Build skills and organizational development and people centered HR practices

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Minimum Qualifications

• High school diploma or equivalent required

• Interest in human resources, nonprofit operations, or organizational development

• Strong organizational skills and attention to detail

• Ability to communicate professionally with staff and applicants

• Basic computer skills (Google Workspace, Microsoft Office, or similar tools)

• Ability to maintain confidentiality with sensitive information Previous HR experience is not required. Training will be provided.

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Preferred Qualifications

• Interest in nonprofit work or human resources

• Experience with administrative tasks, customer service, or office support

• Basic experience with spreadsheets or presentation software

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Physical and Work Requirements

• Ability to work at a computer, sit or stand for extended periods

• Ability to communicate effectively with staff and applicants

 

• Ability to maintain confidentiality with sensitive information

• Ability to work well in a fast paced environment with strict deadlines

• Must be able to physically go to staff sites and communicate with staff

• Must be able to read & write in English

• Must be professional

• Be able to lift on occasion things such as file folders, boxes of older records etc

 

Service Impact

This AmeriCorps member will strengthen the organization’s HR capacity by improving recruitment coordination, onboarding processes, and internal training resources. By supporting administrative and operational HR functions, this role enables HR leadership to focus on strategic workforce development and staff support initiatives.